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Edit a Queue

Change agent lists, ring strategy, timeouts, MoH, or recording on an existing queue.

Before You Start

  • You know which queue to edit (e.g. Sales Queue / 7000).

Steps

  1. Go to Group Attributes → Queues.
  2. Click the queue name in the list on the right.
  3. Make your changes — see Add a Queue for field reference.
  4. Common edits:
    • Add an agent — append a line in Static Agents like 1004,0.
    • Change penalty — edit the ,N after an extension. Lower wins (,0 is highest priority).
    • Pause/unpause an agent without removing them — better done via feature codes (*46<queue>/*47<queue>) or a phone BLF rather than by editing.
    • Change ring strategy — switch dropdown.
    • Bump max wait — edit Max Wait Time.
  5. Click Submit.
  6. Click Apply Config.

Verify

Watch live changes:

asterisk -rx "queue show 7000"

You should see the new member count, strategy, etc.

Common Issues

  • Removed an agent but they still get calls. Apply Config wasn't pressed. Always click the red bar.
  • Penalty doesn't seem to apply. The queue strategy must respect penalty (e.g. ringall ignores it; leastrecent and linear honor it).
  • Dynamic agent stays logged in across reboots. That's expected — dynamic state persists. Use *45<queue> to log out, or restart Asterisk.