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Add a Misc Application

A Misc Application creates a feature code (a star-code dialed from a phone) that sends the caller to a destination. Use it to give users a one-key shortcut to an IVR, queue, conference, or external number.

Before You Start

  • The destination exists.
  • You've picked a feature code that doesn't conflict with built-ins. Use System Attributes → Feature Codes to scan existing codes.

Steps

  1. Go to System Attributes → Misc Applications.
  2. Click Add Misc Application.
  3. Fill in:
    • Description — e.g. Quick Sales Queue.
    • Feature Code — e.g. *55. Star + 2-3 digits is conventional.
    • Feature Status — Enabled.
    • Destination — pick the queue, IVR, etc.
  4. Click Submit.
  5. Click Apply Config.

Verify

From an extension, dial the feature code. The call should route to the destination.

Common Issues

  • "Sorry, that feature is not enabled." Status is set to Disabled, or the feature code conflicts with an existing one. Open System Attributes → Feature Codes and search for collisions.
  • Code dials a number instead of routing. No outbound route should be matching *55… — but if your dial patterns are very loose, it could. Tighten outbound patterns.